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X009E / X800D / X008AU / INE-W987D / INE-W957A Map Update

MapCare Update Instructions

MapCare provides peace of mind knowing your device will be up-to-date, free of charge for 3 years.

Please follow the instructions below to update your INE-W957A, INE-W987D, X008AU, X800D or X009E.

Requirements and Limitations:

* Windows XP (SP 2) / Windows Vista (32-bit) / Windows 7 (32-bit or 64-bit) / Windows 8 / Windows 10. Apple Mac is not supported.



1. Download the required software and Register for a Naviextras Account

You will need to download the Naviextras Toolbox software in order to complete your map update process. This is downloaded from Naviextras, please see instructions below on how to download and install this software.

[1.1] Once on the www.naviextras.com website, click “Download PC Tool” in the bottom right-hand corner (orange button).

[1.2] Naviextras will then ask you to log-in or register. Click ‘Register’ button, and register an account now, you will need this account to log-in to the software later.

[1.3] Select ‘Alpine Australia’, then select your Device from the Alpine Australia list.

[1.4] On the next screen, click the ‘Welcome Guest user! Log in or register’ button in the top right-hand corner of the screen and select “Register”.

[1.5] Enter your details, and then click ‘Create your Account’ button. You will receive a confirmation email now. If you have not received the email after a few minutes, please check your ‘junk’ mail folder. TIP: Select something easy to remember for future use, or keep somewhere safe for future updates.

[1.6] In the email, you need to click the confirmation link to confirm that you have created an account with Naviextras.

[1.7] Click the ‘CONTINUE DOWNLOADING TOOLBOX’ button.

[1.8] Click orange ‘DOWNLOAD >’ button and it will download the file required to install Naviextras Toolbox Software onto your computer. This is the PC software required to download maps.



2. Installing the update onto your device’s SD card

attention_image_jpgDo not delete any files or folders from the SD card, do not add any files or folders manually and do not format the SD card.


[2.1] Power on the navigation device.

[2.2] Press the hard key “Open / Tilt”, then, press the soft key “SD”.

[2.3] Open the rubber protective cover of the SD card and remove the SD card.

[2.4] Start Naviextras Toolbox software.

[2.5] Insert the SD card to your PC’s card reader. The SD card will be recognised as your navigation device.

[2.6] Log-in to your Naviextras account to proceed.  If you have not already created a Naviextras account, please refer back to step [1.2].

[2.7] Select “Updates” from the left menu within the Naviextras Toolbox.

[2.8] When prompted please backup your SD card.

[2.9] Click Install to download and install the latest Map Package onto your SD card. When download and install is complete “Your device is up to date” will be displayed.

[2.10] Safely remove the SD card from your PC.

[2.11] Reinsert the SD card into the SD card slot of your navigation device and close the protective cover.

[2.12] Press the soft key “Close”.

[2.13] Reset the navigation device by pressing the Reset button located on the very left hand side of the hard key panel using a thin object (i.e. an unfolded paperclip or pen).

[2.14] The navigation device will restart automatically and is ready to use.


If you have trouble with the map update process, or do not have access to a PC, your experienced local authorised Alpine dealer will be able to assist with the map update process.