MapCare Update Instructions
MapCare provides peace of mind knowing your device will be up-to-date, free of charge for 3 years.
Please follow the instructions below to update your INE-Z928E / INE-W947E.
Requirements and Limitations:
* SD Memory Card with 8GB or more capacity recommended (must be empty, FAT32 formatted)
* Windows XP (SP 2) / Windows Vista (32-bit) / Windows 7 (32-bit or 64-bit) / Windows 8 / Windows 10. Apple Mac is not supported.
1. Download the required software and Register for a Naviextras Account
You will need to download the Naviextras Toolbox software in order to complete your map update process. This is downloaded from Naviextras, please see instructions below on how to download and install this software.
[1.1] Once on the www.naviextras.com website, click “Download PC Tool” in the bottom right-hand corner (orange button).
[1.2] Naviextras will then ask you to log-in or register. Click ‘Register’ button, and register an account now, you will need this account to log-in to the software later.
[1.3] Select ‘Alpine Australia’, then select your device from the Alpine Australia list.
[1.4] On the next screen, click the ‘Welcome Guest user! Log in or register’ button in the top right-hand corner of the screen and select “Register”.
[1.5] Enter your details, and then click ‘Create your Account’ button. You will receive a confirmation email now. If you have not received the email after a few minutes, please check your ‘junk’ mail folder. TIP: Select something easy to remember for future use, or keep somewhere safe for future updates.
[1.6] In the email, you need to click the confirmation link to confirm that you have created an account with Naviextras.
[1.7] Click the ‘CONTINUE DOWNLOADING TOOLBOX’ button.
[1.8] Click orange ‘DOWNLOAD >’ button and it will download the file required to install Naviextras Toolbox Software onto your computer. This is the PC software required to download maps.
2. Preparing your SD memory card
[2.1] Download the Alpine Synctool here >> ALPINE SYNCTOOL
[2.2] Connect the empty SD card to your SD card reader, then to your computer
[2.3] Right-click the downloaded file and select “Extract” or “Unzip”. Open the extracted folder and copy the “Autorun” folder onto the SD card. NOTE: the folder named “Autorun” must be stored on the root directory of the SD card or the SD card will not be recognised.
[2.4] Remove the SD card from your PC.
3. Collect info from INE-Z928E / INE-W947E in vehicle onto an SD card
[3.1] Power on the INE-Z928E / INE-W947E by turning on the ignition.
[3.2] Press ‘Map’ hard key on the face of the unit to load the navigation. If you skip this step, the synctool may not be recognised
[3.3] Press ‘Eject’ key so you can view the SD card slot.
[3.4] Insert SD card into the SD card slot on the INE-Z928E / INE-W947E
[3.5] Press Collect Device Information.
[3.6] Press “Ok” once ‘Update or Backup successfully completed without errors’ appears.
[3.7] Press “Quit”, then press “Yes” to quit the synctool.
[3.8] Remove the SD card when prompted to do so. Then, press “Continue”. The INE-Z928E / INE-W947E will restart automatically.
4. Download Map Update to SD card
[4.1] Connect the SD card with collected device information to your PC.
[4.2] Start the Naviextras Toolbox. The SD card with device information will be recognised as your navigation device. It will take a few moments to communicate with the Naviextras server.
[4.3] At this point you will need to login to your Naviextras account. If you have not already created a Naviextras account, please refer back to step [1.2].
[4.4] Click the Updates tab located on the left-hand side of the Naviextras toolbox.
[4.5] It will display “You have a map update available”. Click on “Install” to download these updates to your SD card.
[4.6] Once it has finished downloading onto your SD card, safely remove the SD card from your PC.
5. Loading Map Update to INE-Z928E / INE-W947E
[5.1] Power on your INE-Z928E / INE-W947E by turning on the ignition.
[5.2] Press ‘Map’ hard key on the face of the unit to load the navigation. If you skip this step, the SD card with update may not be recognised
[5.3] Press ‘Eject’ hard key and insert SD card into the SD card slot on the INE-Z928E / INE-W947E
[5.4] Synctool will start up. Initialisation screen may take up to a minute or so, this is normal.
[5.5] Press the ‘Copy updates to your device’ button.
[5.6] Confirm that you want to perform the update with “YES”. This process should take around 3 minutes, however it may take longer depending on the size of the update, as every update has different amounts of content. Do not attempt to remove the SD card or turn the vehicle off during this step.
[5.7] Press “Ok” once ‘Update or Backup successfully completed without errors’ appears.
[5.8] Press “Quit”, then press “Yes” to quit the synctool.
[5.9] Remove the SD card when prompted to do so. Then, press “Continue”. The INE-Z928E / INE-W947E will restart automatically.