Claims and Returns

(a) Claims for shortages, loss or damage must be made by the Buyer within seven (7) days of receipt of the Products.

(b) No returns shall be accepted by ALPINE unless authorised by ALPINE in writing or by arrangement with ALPINE’s Customer Service Manager and must be sent, freight paid and addressed to ALPINE.

(c) ALPINE will not accept any liability for loss or contingent liability for goods returned prior to or without written confirmation of acceptance of return by ALPINE.

(d) Returned goods shall be packed in a manner which will result in full protection of the Product and its packaging. ALPINE accepts no responsibility for improperly packaged goods.

(e) Any discount or allowance (however determined) allowed by ALPINE to the Buyer shall be credited against the invoice price of the products and represents a reduction of that price.

Conditions:

• ALPINE will not accept Change of mind returns under any circumstances. These products can still be returned if they are faulty.
• ALPINE will return products to the ALPINE Service Department to determine the nature of the problem. ALPINE reserves the right not to offer a refund or repair when the item fault is a result of misuse or neglect.
• Please be aware that any saved data may be lost during the repair process. It is the responsibility of the customer to ensure all personal data is removed before return to ALPINE.
• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to return a product purchased through an Authorised Alpine Dealer

• Visit the dealer that the product was purchased from
• Bring your original receipt and all original packaging and components

How to return a product purchased from the Alpine Australia Online Store

• Complete and submit the Warranty Claim Form
• ALPINE will ensure a result has been determined within 2 business days and will be in contact to discuss returning your unit for repair or replacement