Terms of Use
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
These terms and conditions apply to the use of this web site. In using this web site, you agree to be bound by these terms and conditions. If you do not agree to these terms of use, you must refrain from using this website. We reserve the right, at our discretion, to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.
RESTRICTIONS ON THE USE OF MATERIALS
This web site, including all contents, graphics, sound, musical recordings, code and software used on or incorporated into it, and the arrangement or integration of all such content, graphics, sound, musical recordings, code and software, are subject to copyrights held by or licensed to Alpine Electronics, Inc and/or its corporate affiliates ("ALPINE"), and all rights thereto are specifically reserved. Permission is granted to electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes, and any such copies must bear the copyright notice included on each web page. Any other use of this web site, or content or information contained on this web site, is strictly prohibited without the prior written consent of ALPINE.
PROPRIETARY RIGHTS
"Alpine Electronics", the Five Striped Alpine logo, and the names, images, and pictures identifying Alpine's products and services are the proprietary marks of ALPINE. These marks, and any imitation of such, may not be used in any manner or for any purpose without the prior written consent of ALPINE. Nothing contained on this web site shall be construed as conferring in any manner any license or right under the proprietary rights of ALPINE or any third party.
DISCLAIMER
THE MATERIALS AVAILABLE ON OR THROUGH THIS WEB SITE ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (SAVE FOR WARRANTIES EXPRESSLY CREATED BY STATUTE), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY LAW, ALPINE, ITS CORPORATE AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUCCESSORS, AND ASSIGNS OF EACH SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO THE USE OF THIS WEB SITE OR ANY OTHER WEB SITE LINKED HERETO, OR ARISING FROM ANYTHING DOWNLOADED FROM THIS WEB SITE. THIS LIMITATION APPLIES TO DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR OTHER DAMAGES, AS WELL AS DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION OR THE LOSS OF DATA OR INFORMATION.
THIS DISCLAIMER DOES NOT ATTEMPT OR PURPORT TO EXLUDE LIABILITY ARISING UNDER STATUTE IF, AND TO THE EXTENT, SUCH LIABILITY CANNOT BE LAWFULLY EXCLUDED.
SPECIFIC WARNINGS
It is your responsibility to ensure that your access to this web site is not illegal or prohibited by any law which applies to you. By continuing to access this website you warrant to Alpine that you are not in breach of any applicable law.
You must take your own precautions to ensure that the process which you employ for accessing this web site does not expose you to the risk of viruses, malicious computer code or others forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system, which arises in connection with your use of this web site or any linked web site.
Whilst we have no reason to believe that any information contained in this web site is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep this web site updated. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy or currency of information contained on this web site.
We do not give you any assurances that any information contained on this web site will be suitable for your purposes or that it will be error-free. You agree that you will not rely on any such information or its availability and that any reliance you make will be based on your own independent assessments with or without the aid of qualified independent advice.
LINKED SITES
ALPINE and its corporate affiliates make no representations or warranties about any web site you may access through this web site. Any such web site is independent from ALPINE, and ALPINE has no control over, or responsibility with respect to, the information provided or activities undertaken by any such web site. A link between this web site and another web site does not mean that ALPINE endorses that web site nor anything appearing thereon. You should make your own independent decisions regarding your interactions or communications with any other web site.
PRICING POLICY
Prices posted on the ALPINE web site are based on ALPINE's suggested retailed prices and may differ from the prices our authorised dealers are advertising. The suggested retail price is provided as an indication only and there is no obligation upon ALPINE’S authorised dealers to comply with such price. Although we make every effort to provide accurate information on the web site, errors may occasionally occur. Prices and availability are subject to change without notice and all prices are inclusive of GST
INTERNET POLICY
Use of this web site for any of the following is prohibited:
Receiving, accessing, or transmitting any material that is
offensive, defamatory, in breach of confidence, in breach of any
intellectual property rights, or otherwise objectionable or unlawful;
Uploading files that contain viruses or are corrupted and may damage the operation of other computers or systems;
Disturbing the public order;
Criminal acts;
Uploading or distributing any third parties' private information;
Use for any commercial purpose; and
Any other activities that are unlawful or prohibited by the law of the jurisdiction in which you are located.
Access to this web site may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.
MATERIAL DOWNLOAD INFORMATION
The Material and its proprietary content (owner manuals, catalogues, software, product updates, data, technical information and documents) made available for download via this website is the intellectually property of Alpine Australia and its licensors. Alpine Australia, and its licensors, are and shall remain the rightful owner of such intellectually property.
By downloading Material you agree to the ‘material download terms of use’, if you do not agree to these terms do not download and use Material from this website.
MATERIAL DOWNLOAD TERMS OF USE
You agree that the Material, its proprietary content, information and/or data is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such Material, its proprietary content, information and/or data in any way whatsoever except permitted by these terms of use.
The right to use the Material is granted personally to you. You agree not to modify, reproduce, redistribute, rent, assign, lease, lend, sell, transfer and/or use the Material for commercial purposes, except as permitted by Alpine Australia, its licensors, or applicable third parties, laws or regulations.
You agree not to duplicate, decompile, disassemble, reverse engineer, sublicense, or attempt to derive the source code of, or create derivative works of the Material, or any part thereof except as and only to the extent of any restriction prohibited by law. Any attempt to do so is a breach of the rights of Alpine Australia and its licensors. If you breach this restriction, you may be subject to prosecution.
You further agree not to use the Material in any manner to harass, abuse, threaten, defame or otherwise infringe or violate the rights of any other party, and that Alpine Australia is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive or illegal conduct as a result of using any of the Material.
If you fail to comply with any of these terms you shall immediately cease use of the Material, and delete and/or destroy the Material.
Alpine Culture Store - Terms of Use
These Terms & Conditions of sale apply to the Alpine Online Merchandise Shop which caters for purchase of Official Alpine Merchandise via the internet. These Terms and Conditions are in addition to the terms and conditions that appear elsewhere on this website. By using this Alpine Online Merchandise Shop and purchasing Official Alpine Merchandise online, you consent to these terms of use.
In these Terms and Conditions the expressions "Alpine" "us" "we" or "our" means Alpine Electronics of Australia Pty. Limited, and "you" means you the customer.
These Terms and Conditions together with your Order and payment constitute the entire Contract between you and us for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
Information contained on this website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products, however Alpine will make every effort to supply Products to you.
AUSTRALIA SALES ONLY
We only sell and ship Official Alpine Merchandise products within Australia. We will not make deliveries outside of Australia.
LEGAL CAPACITY TO TRANSACT
If you are under the age of eighteen (18) years you cannot place orders with Alpine. By accepting these Terms and Conditions you warrant that you are over the age of eighteen (18) years.
LIMITATION OF LIABILITY
Alternate: We do not give any assurance that any information on this web site will be accurate or that any product will be suitable for your purposes or that it will be error free. You agree that you will not rely on any such information or its availability and that any reliance you make will be on your own independent assessments. The information contained on this Alpine Online Merchandise Shop is subject to change without notice. Further, all prices quoted on this Alpine Online Merchandise Shop are indicative prices only. Products may differ in appearance from the pictures appearing on this Alpine Online Merchandise Shop.
Alpine, its agents and employees will not be liable for any loss or damage arising directly or indirectly from the possession, publication or use of or reliance on information obtained from this Alpine Online Merchandise Shop web page. Such information is provided in good faith without express or implied warranty.
PRODUCT AVAILABILITY
New Products – Occasionally, due to circumstances beyond our control, new products may be delayed from the time they are displayed on the Alpine Online Merchandise Shop. These will be marked with the description ‘Coming Soon’ and you will be able to order the product before stock arrives.
Temporarily out of Stock – There may be times when we cannot supply an item. Mostly, it is only out of stock for a short period of time. If you want more information on when an item will become available again, please email emerchandise@alpine.com.au, include the stock code, and the product description in the subject line and we will reply with an estimated time of arrival on the item.
Sold out Items – Some Items are sold for a limited time only, and once sold out will not be backordered. In this case, no further stock will be ordered once sold out, unless Alpine, at its discretion, decides to order further stock of the item. If an item can be backordered, it will state so within the product/s listing details and specifics.
Out of Stock Items – Items are back ordered and you will be advised when delivery is expected. Payment will only be processed when the goods are available for immediate dispatch.
PAYMENT METHOD
Alpine currently accepts PayPal, credit card via Paypal and credit Card direct with Alpine. PayPal accepts Visa and Mastercard credit cards and Alpine accepts Visa and Mastercard credit cards.
If your PayPal payment is funded by an echeque this may substantially delay processing your Order while payment clears.
International orders are not permitted. Shipping is Australia wide only.
Orders placed on a weekend, Public holiday or in the period between Christmas and New Years Day will not be processed until the next business day.
Business days are Monday through Friday inclusive but excluding Victorian Public holidays.
Payment enquires are accepted by email only. Enquires can be forwarded to emerchandise@alpine.com.au.
PRICING AND TAX (GST)
Alpine always seeks to list Products with the most competitive prices. Alpine reserves the right to change prices for Products displayed by Alpine at any time.
At Alpine we make every effort to maintain prices, however factors beyond our control (such as changes in foreign currency exchange rates, changes in base material costs etc.) may vary cost and we reserve the right to amend prices accordingly and without notice.
All prices include Australian Goods & Services Tax (GST) of 10%.
CREDIT CARD FRAUD
Whilst Alpine employs the latest in security technology software for its transactions with our customers, Alpine will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
PLACING YOUR ORDER
You may place an Order by completing the Order process on this web site.
By placing an Order, you offer to purchase the Products you have selected based on these Terms and Conditions.
We do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each Order placed, for the purpose of preventing credit card or payment fraud. Alpine reserves the right to refuse service, remove or edit content, terminate Order/s, or change Order/s at its sole discretion.
If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Following receipt of your Order and after the payment transaction has been cleared we will issue you an order confirmation. We will do this by email. Please allow 2-7 business days to receive your order confirmation.
When your Order has been shipped we will email you the shipping confirmation, including a tracking number. Please allow 3-7 business days for delivery from the date your Order is shipped.
You will be supplied with a tax invoice for your Order on delivery. Your tax invoice is your proof of purchase.
SHIPPING AND PACKAGING
All Merchandise products sold by Alpine on the Alpine Online Merchandise Shop are shipped via Australia Air Express (AAE), a national freight provider using an electronic track and trace system. Delivery will generally take 3-7 business days depending on destination location. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated shipping times may change due to changes in supply or circumstances beyond our control. If your Order has not arrived by the estimated delivery time, please contact us via email emerchandise@alpine.com.au.
Unless otherwise agreed by us in writing, we will deliver your Order to the address indicated on your Order Confirmation. If no person is available to take delivery of your Order our carrier Australia Air Express (AAE) will leave a card requesting that you telephone them to arrange a suitable time and date for delivery or pickup of your order. We strongly suggest that you enter a delivery address where there will be someone to accept and sign for your order within business hours (i.e. business address). Any re-scheduled delivery will be at your cost.
Title to the goods dispatched and risk of loss to all Orders will pass to you on delivery to you or your nominated representative. All Merchandise is carefully checked prior to shipping to ensure the product is 100%. All items ordered will be carefully packaged in original packaging, and extra packaging for protection will be used as required.
We charge a flat rate fee of $9.95 (GST inclusive) for a single Order shipped to a business or residential address in Australia, including remote areas. We do not ship to a Post Office (P.O.) Box.
REFUNDS
We are not obliged to give you a refund for functioning goods in the event that you change your mind. We will however, replace or repair faulty goods, if the goods are accepted by us as Faulty On Arrival (FOA).
WARRANTIES
We will replace or repair goods found to be faulty but goods are sold subject only to statutory warranties. If you do encounter a problem you must contact Alpine within 3 business days of delivery and follow our Faulty On Arrival (FOA) claim procedure.
FAULTY ON ARRIVAL (FOA) CLAIM
Alpine will repair or replace items accepted by it as Faulty On Arrival (FOA). FOA claims must be made within 3 business days of receipt by you of the item. If the item is identified and notified to us within 3 business days of receipt by you we will, at our discretion, repair or replace the product, subject to proof of the fault.
To report a Faulty On Arrival (FOA) you must call Alpine on (03) 8787 1200 or email emerchandise@alpine.com.au within 3 business days of receipt of the item.
In order for a replacement or repaired item to be sent, the faulty item must first be posted back to Alpine at the senders expense. Alpine does not accept any liability beyond this for consequential loss. The original Tax Invoice must accompany the faulty product when shipped back for a FOA claim to be processed.
FOA items must be sent to:
Alpine Electronics of Australia Pty. Limited
FOA Merchandise Claim
161 – 165 Princes Highway
Hallam VIC 3803
A faulty product must be received by Alpine not later than 7 business days after you have reported the faulty item to Alpine.
A faulty product claim is subject to Alpine being satisfied that a defect was caused by defective workmanship or materials and was not caused by or was not substantially contributed to by other factors beyond our control, including (but not limited to) rough handling, care instructions not being followed, alterations or modification to the product in a manner not recommended by the manufacturer, incorrect installation or any neglect, misuse or excessive use.
If a faulty product is received by Alpine and is found by Alpine not to be a legitimate fault as described and reported to Alpine by the buyer, Alpine will ship the product back ‘as is’ to the sender at the senders expense, and no further correspondence will be entered into.
Replacement or repaired goods sent to the buyer will be at the expense of Alpine.
COMPUTER HARDWARE – EXCLUSIONS AND LIMITATIONS
Alpine is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing products. Recovery and reinstallation of system and application software and user data are not covered under any Alpine warranty.
Alpine will not be responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any Alpine computing media Product, or any computing hardware Product or computing part contained within a Product and any failure to maintain the confidentiality of data stored on the Product. Alpine specifically does not represent that it will be able to repair any Product under warranty or make a Product exchange without risk to or loss of programs or data.
Where a computing Product needs to be returned to Alpine for replacement or a refund, Alpine will in no manner whatsoever be responsible for any data you may leave on the computing Product and you should make a back up copy of such data before returning the item.
GENERAL
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Alpine. Any unauthorised assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any court to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions shall not be affected thereby.
Where, under the Trade Practices Act 1974 ("Act") and any other state or federal legislation, implied conditions and warranties cannot be excluded, any liability in Alpine for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option of Alpine, to the replacement of the Product or the re-supply of the same Product, the payment of the cost of replacing the Product or of acquiring an equivalent Product.
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
Alpine reserves the right to change the Terms and Conditions of sale at any time.
COPYRIGHT
Alpine logos and trademarks are copyright to Alpine Electronics, Inc. Official Alpine Merchandise or inventions offered for sale on this website are copyright to Alpine Electronics of Australia Pty. Limited. Duplication of any Official Alpine Merchandise product or Alpine invention is strictly prohibited. All rights reserved.
No part of this Alpine Online Merchandise Shop may be reproduced in any form without express written permission from Alpine.
FORCE MAJEURE
Alpine shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Alpine, and Alpine shall be entitled to a reasonable extension of time for the performance of such obligations.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria and the Commonwealth of Australia Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
ONLINE PRIVACY POLICY
Alpine has implemented and published this Online Privacy Policy to inform you about Alpine's collection, use, protection, and disclosure of your Personally Identifiable Information ("PII"). At Alpine, we respect your privacy and are committed to complying with applicable data protection and privacy laws. You can visit our Alpine Online Merchandise Shop without disclosing any PII about yourself, but will not be able to purchase any merchandise without disclosing any PII about yourself. If you do submit personal information by using services such as the Alpine Online Merchandise Shop, you can be assured that we will use your PII only to support your continuing relationship with Alpine.
From time to time, Alpine may revise this Online Privacy Policy to reflect changes in the law, technology, or company policies. Please review this Online Privacy Policy periodically to stay up-to-date on our most current practices.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
We collect and use your PII only with your knowledge and consent. Such information is collected on this Alpine Online Merchandise Shop when you register and purchase merchandise online.
The type of PII we may collect includes information such as your name, address, telephone and fax numbers, password for purchasing items online, credit card details for payment of purchases, and email address. PII will only be used for the purposes stated at the time at which it is collected.
COLLECTION OF NON-PERSONALLY IDENTIFIABLE INFORMATION
We may also collect non-personally identifiable information about your visit to our Alpine Online Merchandise Shop based on your browsing activities. This information may include the pages you browse and services you order. This information can be linked with you internally by Alpine but is only collected for Alpine Online Merchandise Shop management and internal marketing purposes and is never disclosed to, sold to, or shared with third parties.
USE OF PERSONALLY IDENTIFIABLE INFORMATION
PII may be used for a number of purposes, including processing orders, delivering services or information requested by you, responding to inquiries, and verifying your identity when you use the Alpine Online Merchandise Shop, or other services. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Online Privacy Policy.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
You authorise us to disclose your PII to companies within the Alpine Group for the purposes of and subject to the terms of this Online Privacy Policy. Also, in the event that we undergo reorganisation or are sold to a third party, any PII that we hold may be transferred to such reorganised entity or third party for the purposes of and subject to the terms of this Online Privacy Policy. For purposes of this Online Privacy Policy, "Alpine Group" means Alpine Electronics, Inc., any company or entity of which Alpine Electronics, Inc. owns, directly or indirectly, more than 50% of the issued share capital, and any sub-contractors that Alpine Electronics, Inc. or Alpine Electronics of Australia Pty. Limited may use for purposes of server maintenance or information storage. Any such subcontractors will be subject to the same security and confidentiality standards as any other member of the Alpine Group.
Please note that Alpine may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
You may contact us at anytime to obtain details of PII that we have about you or to request that the information be updated or deleted. Please write to:
Alpine Electronics of Australia Pty. Limited
- Online Privacy -
161-165 Princes Highway
Hallam, Victoria, 3803 Australia
Your request must be signed and include your full name, address and the email address used when registering with us or making an online request.
COOKIES.
We may use cookies to record certain general registration details on your computer. Cookies are small bits of information that an Internet site places on the hard drive of your computer to record general information about your activities on that site. Storing cookies on your hard drive allows us to assign you a random ID so that on subsequent visits to our web sites you don't have to reenter your registration details each time you use services.
You can configure your computer to warn you each time a cookie is being sent so that you have a chance to accept or reject the cookie. You may also program your computer to refuse to accept any cookies at all. Refer to your individual Internet browser for specific details about cookie security.
INFORMATION SECURITY
Alpine uses technical, physical, and administrative measures to protect your PII from unauthorised access, accidental loss, and/or theft. Only authorised personnel or agents are allowed to handle any PII information that Alpine collects. Such PII is stored in password-protected, secure environments that can only be accessed by authorised personnel. However, Alpine accepts no responsibility for any unauthorised access or loss of personal information that is beyond our control during transmissions over the Internet.
